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新春第一发思科招聘职位来了,有能力的老铁快来看看吧!具备思科认证优先~ 思科春季招聘,高级思科岗位招聘~

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思科招聘

Customer Success Specialist/Engineer – Data Center

思科认证优先,大连

你可以发送简历至以下邮箱:ruixma@cisco.com

Responsibilities:

The Customer Success Specialist (CSS) role focused on Cisco Data Centre Solutions is a highly visible, strategic position working with customers to accelerate deliverables and drive business outcomes.

The CSS is an expert on their aligned product or architecture. Their mission to is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. The CSS helps customers adopt and expand Cisco solutions by showing impact on the customer’s business goals. Maintaining an end-to-end lens, the CSS will partner closely with others (customer success executives, sales accounts teams, delivery teams, etc.) to provide the best-possible experience for the customer via the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process.

This role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing team.

Must have skill/experiences:

  • Customer Obsessed: Dedicatedly understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value.
  • Technical Guru: Technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate customer value
  • Cross-Team Collaborator & Influencer–work across internal and external teams of all levels to dedicatedly inspire technical implementation decisions and work towards common goal. Ability to operate and interact with customers in a remote / virtual environment
  • Business Aware – Strong business acumen, clear understanding of high-level business landscape including key strategic priorities, processes, and high-reaching marketplace. You can connect technology solutions to business outcomes
  • Deep Domain Expertise:Guide with domain and industry deep technical knowledge of specialization architectures and customer stories.
  • Results Oriented: Interest in and validated execution ability with relevant technologies and customer outcomes.
  • Responder: Skilled at issue management and running customer expectations.
  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

  • 3 – 5 years of experience in technical consulting or direct customer interfacing/engagement role in the data centre domain.
  • Mandatory to have good technical knowledge in all or one area of the Cisco Data Centre Architecture portfolio – ACI, Hyperflex, UCS, Cloud Centre and Nexus switching.
  • Experience deploying and fixing Cisco DC Solutions.
  • Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges.
  • CCNP / CCDP / CCIE or equivalent strongly preferred
  • BS Degree in Engineering, Computer Science preferred
  • Willingness to travel 25% or more (pending role requirements)

Customer Success Specialist Manager

思科认证优先,大连

你可以发送简历至以下邮箱:ruixma@cisco.com

Responsibilities:

The Customer Success Specialist (CSS) Manager role is a highly critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. This role within Cisco’s Customer Experience (CX) organization is responsible for leading a team of CSSs who own delivery of targeted engagements intended to increase product awareness, share industry best practices, and drive overall product consumption and business value.

The CSS is a hands-on expert for their aligned product or architecture. The role brings strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories. The CSS is able to effectively combine deep technical knowledge with solid understanding of business priorities to provide consultative solutions pivotal to helping customers realize value faster. As a leader of these teams, this role will be accountable for ensuring customers are successfully adopting and realizing value from Cisco’s solutions and directly delivering customer engagements as needed.

This is a highly technical role intended to help our customers with a myriad of their adoption challenges across the following product domains: Networking, Security, Data Center, Collaboration, SP, IoT, Cross-BE.

Must have skill/experiences:

  • 10+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to domain
  • Prior experience running technical teams with a track record for attracting strong talent, fostering inter-team collaboration, and encouraging continuous learning and growth
  • Extensive understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges
  • Track record of understanding complex technologies and conducting high risk architecture reviews to drive action plans aligned to customer business needs
  • Suggested Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent strongly preferred
  • Suggested Cisco Success Mgmt certifications: Cisco Certified Success Specialist
  • CISM / CISSP or equivalent strongly preferred.
  • BS Engineering, Computer Science, Masters preferred

Global CX Centers Sr Duty Manager (Japanese & English)

思科认证优先,大连

你可以发送简历至以下邮箱:ruixma@cisco.com

Responsibilities:

  • Act as an escalation point for Cisco customers, partners, and internal stakeholders among multiple business entities across CX
  • Assess the needs of a given support requirement and prioritize to ensure cases are handled at the correct resource level and with appropriate focus
  • Capture escalations in a tracking log making sure they are completely documented and successfully resolved
  • Act as a central point of coordination and communication, prioritizing and facilitating efforts to minimize impact and restore business operations during BCP events
  • Ensure that IT and cross-functional resources are properly engaged to resolve any critical application, network, or tool outages and provide communications to the organization regarding the outage
  • Review our escalation data, identify trends & key business indicators, and present observations & recommendations to senior leadership

Must have skill/experiences:

  • Typically requires BSCS or BSEE or equivalent plus 2 to 4 years of related work experience.
  • ITIL and Six Sigma Certifications highly preferred

Related Business/Technical Knowledge/Skills and Expertise

  • Understanding of TAC operations and the operations of cross functional organizations in which the TAC interfaces during the course of customer case resolution.
  • General knowledge of Cisco products and service offerings
  • Validated ability to act responsibility and significantly in a fast paced high stress environment
  • Validated technical expertise and extensive customer service/support experience

Principal Engineer – Data Analytic

思科认证优先,杭州

你可以发送简历至以下邮箱:jiaysu@cisco.com

Responsibilities:

  • Define and design the overall architecture of data analytic platform;
  • Drive architecture and data engineering capabilities in the data analytical platform;
  • Lead data engineers and data scientists, articulate business requirements and effectively translate into technical implementation plans;
  • Lead the design for application solutions that will solve data analytic needs;
  • Provide technical expertise to engineering teams

Must have skill/experiences:

  • Minimum Bachelor’s Degree in technology and data relevant disciplines;
  • More than 15 years software development experience with proven track record acting as the architect/leader of large distributed software system;
  • No less than 8 year experiences in Big Data solution delivery;
  • Excellent communications skills (written and verbal) in English;
  • Experience in SDLC, Agile, and test driven software development methodologies;
  • Advanced skills/experience in database systems or data warehousing, data analysis, ETL, solutions design;
  • Expert level knowledge with Hadoop, Cassandra, Elastic Search, Kafka, Spark, HIVE, HBase, MySQL, etc;
  • Proficiency in Programming languages including but not limited to Java, Python, Scala, PySpark, etc;
  • Experience with designing enterprise solutions built on Big Data architecture;
  • Solid background in data integration, staging, quality and distribution;
  • Experienced in design and implement data API’s to build data services;
  • Experienced in designing and developing SQL query engine is a big plus;
  • Able to provide consulting on data architecture / modeling across the organization;

Consulting Engineer

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你可以发送简历至以下邮箱:ruixma@cisco.com

Responsibilities:

● Provide Planning, Designing, Implementation, Operation and Optimization assistance to Advanced Services Customers around any of Cisco’s Mobility solutions – Packet Core or Wireless
● Participate in design/implementation and migration, or problem resolution projects involving Mobility solutions
● Provide technical support for customers during software and hardware upgrades
● Good business judgment, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collaboratively and with technical professionals
● Highly focused on results, with a willingness and perseverance to make things happen through effective decision making abilities

Must have skill/experiences:

● B.TECH / M.TECH BE/ BS
● 5-9 years experience with Mobility related technology
● Strong knowledge in IP routing and switching is required
● Knowledge of any one of the primary focus areas
3G/4G mobile packet core (LTE, UMTS/CDMA)
Applications such as Policy, IMS & VoLTE
OR
Experience in design and deployment of Wireless technology for various business segments – Industrial, High density, Enterprise WiFi.

Desired Skills
● CCNA/CCNP R&S.
● Additional Cisco Certification in Wireless/Mobility domain (CWNA, CWNP, CCNA/CCNP – Wireless)
● Knowledge in Radio technologies such as Small Cell & SON


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